FAQs

    • Travelling at the airport: Be careful of strangers, unsafe and unlicensed drivers who may be an impersonation.

      Questions on the day? Email us at info@readyforarrival.com

    • INSTRUCTIONS TO YOUR LIMO CAR:  Download and save these instructions to get to the airport Pre-arranged Service Desk:

      https://cdn.shopify.com/s/files/1/2146/7017/files/arrival-instruction-2026.pdf?v=1791600800
    • How is the transportation experience?
      We understand after a long flight, our pre-arranged transportation will give you a stress-free experience by helping you load your luggage and provide bottled water. When you leave the baggage claim, walk to the pre-arranged booth and no money needs to be exchanged. At RFA, we simply treat our clients the way we would like to be treated.

    • How do you keep rides safe and comfortable?
      1) We have consistent limo drivers, rather than a large group of rotating drivers.
      2) Your driver helps carry, load and unload your luggage.
      3) Every vehicle is cleaned inside before and after each pickup.
      4) Vehicle exteriors are washed twice a day.
      5) Passengers ride in the back of our large Suburbans, with plenty of room.
  • How can I change my arrival date?
    If it's within 72 hours of your arrival, email info@readyforarrival.com with your order number and we will update your booking.
  • What if my flight is delayed?
    We understand that flights can be delayed. Our drivers monitor your flight number in case of unexpected delays. You can also email us at info@readyforarrival.com.
  • What happens if I need to cancel my transportation? Would I receive a refund?
    A full transportation refund is available when you email your order number to info@readyforarrival.com at least 72 hours before your arrival date.
  • What address do I use for my order?
    Use your school residence name and address. If you are staying in an apartment or house, use their Canadian mailing address.
  • How do I get a Canadian phone number before I land?
    Ready for Arrival partners with PhoneBox to offer an eSIM you can set up before your flight: an instant eSIM, no store visit, no contract and no credit check. Get yours here: https://phoneboxmobile.ca/partner/6c615ab7-c95b-4ae4-bae9-76e3a5e48420_163
  • What is PhoneBox?
    PhoneBox is a Canadian wireless provider with plans that need no long term contract.
  • Will my phone work?
    Your phone must be unlocked and support eSIM. Most recent smartphones do. Please check your phone settings before you travel.
  • When should my plan start?
    Choose a plan start date that matches your arrival date, so your Canadian number is ready when you land.
  • Who do I contact about my plan?
    Contact PhoneBox at phoneboxmobile.ca. For anything else, email info@readyforarrival.com.